Fitment & compatibility
What our fitment information means. Every product page lists the vehicles, generations and build years the product is designed for. That information describes an unmodified factory vehicle. A 2023 Model 3 and a 2024 Model 3 Highland are different cars, and parts are rarely interchangeable between them, so please check the generation and build year, not just the model name. Your build date is on the sticker inside the driver's door frame.
Aftermarket equipment can change the answer. Before you order, and again before you open the package, check whether your vehicle has any of the following. Each of them can prevent a product from fitting or clearing correctly even when the vehicle is listed as compatible:
- Head-up displays (HUDs) or dash-mounted screens
- Dash cameras, especially those wired behind the mirror or along the A-pillar
- Replacement, modified or frameless mirrors
- Additional sensors, radar detectors or hard-wired devices
- Interior modifications, wraps, protective films, or replacement trim
- Steering-wheel, console, screen or dashboard accessories already installed
- Any other aftermarket accessory in the area where the product mounts
A fitment conflict caused by aftermarket equipment is not a product defect. A product that does not fit because of a modification, a non-standard configuration, or a variant you selected is not eligible for a refund. That is why the compatibility check belongs before ordering, not after.
Do a dry fit before you commit. Once you have confirmed compatibility and opened the box, hold the product in position and check clearance against everything around it before applying adhesive, removing any protective backing, or using tools.
Not sure? Ask first. Send us your model, build year or VIN and a photo of the mounting area if you have aftermarket equipment fitted, and we will confirm fitment before you order. Email apexevlabs@gmail.com or WhatsApp +852 5497 6726.
Installation
Can I install these myself?
Depends entirely on the part. Some clip on in fifteen minutes with no tools. Others — headlight boards, bodykits — need a professional. Each product page tells you which, honestly, before you buy. Before any installation, dry-fit the product and check clearance against your existing equipment.
Will aftermarket parts void my Tesla warranty?
Nothing we sell requires permanent modification unless the product page says otherwise. But no aftermarket seller can promise how Tesla will treat a specific warranty claim, and anyone who tells you they can is guessing. If a part is related to a fault, expect questions.
Returns
What is the return policy?
Defective, incorrect or transit-damaged items are replaced or refunded when reported within 14 days of delivery and returned to us. Change-of-mind returns are not accepted, including wrong variants ordered by the customer and fitment conflicts caused by aftermarket equipment. Return shipping is the customer's responsibility. Read the full return policy.
I ordered the wrong variant or version. What now?
Orders are final once placed, so a variant you selected yourself is not eligible for a change, return or refund. Message us and we will tell you whether anything is possible, but we cannot promise it, and any change we agree to may carry a fee. Please check your model, build year and version carefully before you pay — ask us first and we will confirm the fit for free.
Which version fits my car?
Where a product comes in more than one version, Model 3 built before 2024 and Model Y built before 2025 take the previous-generation version; Model 3 Highland (2024 on) and Model Y Juniper (2025 on) take the 2024+ version. Choosing the wrong version is not an incorrect item and is not eligible for a return.
Something arrived faulty or wrong. What do I do?
Email us your order number, photos and a short video of the problem within 14 days of delivery. We'll send you a return authorisation, and once the item is back with us we replace it or refund you.
How to report a faulty or incorrect item
All returns need a return authorisation before anything is shipped. Items sent without one may be refused.
- Contact us within 14 days of delivery at apexevlabs@gmail.com or on WhatsApp at +852 5497 6726.
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Send us the following:
- Your order number
- A clear description of the problem
- Photos of the product as it is now
- Photos of the packaging and shipping label, and the outer carton if it arrived damaged
- Photos or a short video showing the defect, or the incorrect item next to your order confirmation
- Anything else we ask for to assess the claim, such as your build year or a photo of the mounting area
- We review and reply within 2 business days. If the claim is accepted, you receive a return authorisation with the return address and packing instructions. If it does not meet the policy, we explain why.
- Ship within 7 days of authorisation, tracked and at your own cost, in the original packaging, with the authorisation reference on the outside of the parcel. Keep your proof of postage.
- Inspection and outcome. We inspect the product within 5 business days of receipt and confirm by email. Replacements ship after inspection; refunds go back to the original payment method.
Orders and payment
Is my payment secure?
Payments are processed through Shopify's secure checkout with SSL encryption. We never see or store your card details.
What will shipping cost?
Your shipping cost is calculated and shown at checkout before you pay. There are no charges added after that point.
Can I cancel or change my order after placing it?
No. All orders are final once placed, whether or not they have shipped, and custom-cut items go into production as soon as the order arrives. The only route to a return or refund is a defective, incorrect or transit-damaged item reported within 14 days of delivery.
Safety and installation
Who is responsible for fitting the product?
You are. Our products are aftermarket accessories, not Tesla parts. Before you install anything, read the instructions, check the product clears airbags, sensors, cameras, screens, vents and moving parts, and check that its use is legal where you drive. If you are not confident, use a professional installer.
What if a product marks or damages my car?
Once a product is delivered, responsibility for installing, using and removing it safely rests with you. Apex EV Labs is not liable for scratches, marks, adhesive residue, trim or paint damage, electrical faults, damage to the vehicle or its contents, or any injury or loss arising from use of a product. Our liability is limited to the amount you paid for the order. See section 9 of the return policy.
Is it safe to use while driving?
Never let a product obstruct your view, block an airbag, or distract you while driving. Set things up with the car parked. Electrical products must be used only with the vehicle outlet and voltage stated on the product page, must not be modified or hard-wired, and should be unplugged if they get hot, damaged or wet.
Products
Are these genuine Tesla parts?
No, and we don't claim to be. Apex EV Labs sells aftermarket upgrades — parts made to fit Tesla vehicles, not made by Tesla. We're not affiliated with, endorsed by, or connected to Tesla, Inc.
Is a coloured DRL street legal where I live?
Lighting colour rules vary by state and country. White and amber are widely accepted; other colours often aren't. Check your local regulations before fitting — we can't advise on the law in your area.